5.2 Highlight Bill Exceptions

Reference: Manage Off Cycle Bill for External and Misc Charges Process Model - Page 4 for the associated business process diagram.

Group:

•	Bill Completion

•	Batch Billing

Actor/Role: CC&B

Description: If a Bill cannot be completed, CC&B creates a Bill in "error" status with a message that is analyzed by a CSR or Authorized User. Typically errors are caused by missing or incomplete data.

Process Names

•	BILLING - The Bill cycle Batch processing creates Bills for accounts with an “open” Bill cycle.